Common questions about loan and mortgage forbearance
Please watch the video and read the FAQ below to educate yourself on loan forbearance. A forbearance can provide immediate relief in a time of a COVID related emergency and is certainly an option to consider. However, borrowers should normally only request a forbearance if there are no other alternatives.
A: If you have been financially impacted by COVID-19, different solutions are available depending on the investor of your mortgage. Contact us and we can explain your forbearance options. A mortgage forbearance is an agreement between you and your mortgage servicer that lets you stop making payments on a temporary basis during your hardship.
It's important to note that mortgage forbearance is not mortgage forgiveness, meaning you still have to pay back what you owe.
A: If you have been impacted by COVID-19 and would like to request a payment forbearance, you may email us at firstname.lastname@example.org. Please provide your full name, loan number, and a good contact phone number and we will reach out to you within two business days. You may also submit the form at the top of this page or call us directly at (425) 697-8099 to reach a representative. Our hours of operation are Monday through Friday, 8:00am. to 5:00pm PT.