Q: I'm locked out. How can I have my PIN reset?
If you’re in Secure Browser, click “Forgot PIN?” and you will be prompted to re-register through Secure Browser. If you’re an admin user, please call us at (877) 372-4249 for your activation code. If you’re not an admin user, please call your company admin user and have them retrieve your activation code for you.
If you’re logging in through a web browser, please call us at (877) 372-4249 for assistance with resettng your PIN.
Q: How do I download Secure Browser?
You can download Secure Browser from the Business Online Banking login portal here: Business Online Banking Login
Q: Where can I find more information about how to use Business Online Banking?
Comprehensive User Guides can be found in the Resource Center
Q: Why am I on the Cash Management platform when I don't have any Cash Management services?
The Cash Management platform is for customers who use cash management features such as ACH, Wires, and RDC, and also allows you the option for your company to use these services someday as your business continues to grow. Standard Business Online Banking is a scaled back version of the same system, without the room for additional growth. Eventually all users will be on the Cash Management platform.
Q: How can I add additional services like Bill Pay, RDC, Lockbox, or Positive Pay?
Contact your branch or Business Banker to request these services. They will go over details of the service, discuss any applicable fees and documents needed, and draw up the appropriate paperwork to be signed.
Q: How can I make a tax payment?
Tax payments are now incorporated into the ACH payments module. If you need to make a tax payment, please call us at (877) 372-4249 so we can get your profile set up to send Tax Payments. The ACH User Guide in the Resource Center at www.fsbwa.com has step by step information about sending ACH payments.
Q: How can I access additional services like Bill Pay, RDC, Lockbox, or Positive Pay?
If you are registered in Secure Browser, all your entitled services will be available on the Apps page when you first log in to Secure Browser. If you have not registered in Secure Browser, you will access your additional services the same way you always have.
Q: Can I set up an additional admin user?
Yes. Admin Users are able to set up multiple users as Admins. Admins in Business Online Banking have the ability to manage other users and the company’s accounts.