Say hello to neighborhood banking that puts you 1st.
Top 10 Most Important Things to Remember:
You may begin using your new debit card on Saturday, February 25. Your Pacific West Bank debit card will deactivate on Friday, February 24, at 11:59pm local time. Jump to 'Save the Dates'
You will continue to use your existing Pacific West Bank credit card as you do today. 1st Security Bank is unable to accept Pacific West Bank credit card payments. To make a credit card payment you may either mail your payment to the address on your credit card statement or you can setup payments using our Bill Pay service in Online Banking.
Your 1st Security Bank Online Banking User ID will be the same User ID you are currently using with Pacific West Bank. Reference the separately mailed letter outlining your Online Banking login credentials. Visit www.fsbwa.com on or after Monday, February 27, to access Online Banking. For transitioning accounts, print any statements or other records that you may need for future tax purposes. Jump to 'Save the Dates'
After February 24, you may access fee-free transactions at any ATM in the MoneyPass® network. To locate a MoneyPass® ATM near you, visit www.fsbwa.com/atm-locator or download the free MoneyPass® app in your app store. New 1st Security Bank branch ATMs will be installed in the coming weeks.
If you are currently enrolled in Zelle® with Pacific West Bank you will need to reregister with your new 1st Security Bank account on or after February 27th. You can access Zelle® through Online Banking or the 1st Security Mobile app. Follow the prompts to register your new 1st Security Bank account with your Zelle® account. Learn more about Zelle® through Online Banking or the 1st Security Mobile app. Follow the prompts to register your new 1st Security Bank account with your Zelle®
To access a web-based version of the Welcome Guide previously mailed to you, use the links above. You can also download a PDF copy of the Welcome Guide by using the links at the bottom of the page.
Call our Welcome line at (800) 658-7744. Representatives are ready to assist Monday-Friday, 8:30am – 5pm PT.
Business customers may reach our Business Services Team at (877) 372-4249, Monday-Friday, 8:30am – 5pm PT.
You may begin using your new debit card on Saturday, February 25. Your Pacific West Bank debit card will deactivate on Friday, February 24, at 11:59pm local time. Jump to 'Save the Dates'
You will continue to use your existing Pacific West Bank credit card as you do today. 1st Security Bank is unable to accept Pacific West Bank credit card payments. To make a credit card payment you may either mail your payment to the address on your credit card statement or you can setup payments using our Bill Pay service in Online Banking.
Your 1st Security Bank Online Banking Username will be the same as the User ID you are currently using with Pacific West Bank. Reference the separately mailed letter outlining your Online Banking login credentials. Visit www.fsbwa.com on or after Monday, February 27, to access Online Banking. For transitioning accounts, print any statements or other records that you may need for future tax purposes. Jump to 'Save the Dates'
After February 24, you may access fee-free transactions at any ATM in the MoneyPass® network. To locate a MoneyPass® ATM near you, visit www.fsbwa.com/atm-locator or download the free MoneyPass® app in your app store. New 1st Security Bank branch ATMs will be installed in the coming weeks.
If you are currently enrolled in Zelle® with Pacific West Bank you will need to reregister with your new 1st Security Bank account on or after February 27th. You can access Zelle® through Online Banking or the 1st Security Mobile app. Follow the prompts to register your new 1st Security Bank account with your Zelle® account. Learn more about Zelle® through Online Banking or the 1st Security Mobile app. Follow the prompts to register your new 1st Security Bank account with your Zelle®
Call our Welcome line at (800) 658-7744. Representatives are ready to assist Monday-Friday, 8:30am – 5pm PT.
Business customers may reach our Business Services Team at (877) 372-4249, Monday-Friday, 8:30am – 5pm PT.
A Welcome from Our CEO
Welcome to 1st Security Bank.
We’re honored to welcome you as part of our banking family and look forward to serving you. Since 1907, we’ve been committed to helping individuals, families, and businesses thrive by building strong relationships and delivering exceptional service.
As we bring together our teams and join your community, know that you can continue to count on the trusted bankers and personalized support you experience today—now backed by the expanded resources and capabilities of 1st Security Bank.
This Welcome Guide is designed to help make your transition as smooth as possible. If you have questions, we’re here to help.
Take care and we look forward to serving you soon!
Matthew Mullet
CEO & President of 1st Security Bank
Save the Dates
1st Security Visa® Debit Cards
9/9 - 9/11/26
10/2/26
10/2/26
Online Banking
10/2/26
10/5/26
Branch Banking
10/2/26
10/5/26
Customer Relationship Center
(800) 683-0973Monday — Friday, 8:30 AM — 5:00 PM PT
Business Services Team
(877) 372-4249Monday — Friday, 8:30 AM — 5:00 PM PT
Save the Dates
1st Security Visa® Debit Cards
9/9 - 9/11/26
10/2/26
10/2/26
Branch Banking
10/2/26
10/5/26
Online Banking
10/2/26
10/5/26
Customer Relationship Center
(800) 683-0973Monday — Friday, 8:30 AM — 5:00 PM PT
Business Services Team
(877) 372-4249Monday — Friday, 8:30 AM — 5:00 PM PT
Homegrown in the PNW
What You Can Expect:
- The same great bankers at your local branch whom you’ve grown to know and trust.
- Products and services to fit the needs of your family and your business.
- A local bank that truly gets involved in the community.
- Access to the MoneyPass® ATM network, with over 40,000 fee-free ATMs nationwide.
What You Need To Do:
- Sit back, relax and continue to bank as you do today.
- Watch your mailbox for your Welcome Guide and subsequent communications. These will start arriving in late-January and will provide you with detailed instructions and account information. Please retain these documents, or bookmark this page, www.fsbwa.com/welcome to ensure a smooth transition.
Fun Facts About 1st Security Bank:
- We are rated #1 Community Bank in the nation in Bank Director’s 2022 “Ranking Banking” study.
- We have been the highest-ranked bank in Puget Sound Business Journal’s “Washington’s Best Workplaces” from 2015 - 2022.
- Rated one of the Best Banks to Work For by American Banker 2017 - 2025.
We're here to help. Don't hesitate to send us a message or call with any questions you may have. We look forward to serving you.