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Customer Service (800) 683-0973 Mon-Fri: 8:30am - 5pm PT
Routing Number 325182289
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Homeowner Taxes and Insurance

Your Escrow Account Annual Escrow Analysis Shortages and Surpluses Homeowner Taxes and Insurance

Homeowner Taxes

I have questions about property taxes. Who should I reach out to?

For questions about your property taxes, either contact your local county assessor's office or give us a call at (800) 683-0973.

I received a tax bill. Is there anything I need to do?

If you have an escrow account with us, 1st Security Bank will also receive a copy of your current property tax bills. It is recommended you hold on to the tax bill for your personal record keeping. You do not need to send it to us.

I received a supplemental or added assessment tax bill. What do I need to do?

These types of bills typically aren’t sent to the mortgage lender or paid by your escrow account. In most cases the borrower is responsible for paying any supplemental or added assessment tax bills. If you have questions or need help, give us a call at (800) 683-0973.

I was approved for a tax exemption or my taxes were adjusted. Do I need to notify 1st Security Bank?

Yes, please give us a call at (800) 683-0973 to let us know about the adjusted tax amounts. Make sure you have the estimated or new adjusted tax amount and we will work with you to adjust your monthly escrow payment accordingly.

Homeowners Insurance

I am looking into switching my homeowners insurance to a different insurer. What do I need to do?

Let us know as soon as possible after making changes to your homeowners insurance coverage or insurer. Make sure to include your name, address, and loan number, as well as your new policy information. You may

What number do I call if I have a question about my insurance payment?

For questions relating to your insurance policy or coverage, please contact your insurance provider. For questions about insurance payments made from your escrow account, give us a call at (800) 683-0973.

Choose any of these convenient ways to send us your policy declarations page(s):

Need assistance or have any questions? Contact us, we're happy to help!

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