1st Debit Design Questions

1st Debit Design Questions

What is 1st Debit Design?
Who is eligible to receive a customized card?
How much does this service cost?

Will my customized card have the same card number as my existing debit card?
I have a business account; can I customize the image on my business debit card?
How do I create my customized card?
Can I upload a photo from my mobile device?
I already have an existing 1st Security Bank Debit Card, what will happen to my old card?
How do I activate or set a PIN for my custom card?
Can I change the image on my 1st Debit Design card?
Can I have a different card design than my joint cardholder or authorized user?

Am I able to change back to a standard issued card if I currently have a custom card?
If my 1st Debit Design card was lost or stolen, can I change the image on the card for free?
When my 1st Debit Design card expires, will my replacement card still have my customized image?
When will I receive my 1st Debit Design card?
Do I have to be enrolled in online banking to place a 1st Debit Design card order?
My image will not upload, what do I do?

Who do I contact if I still need assistance ordering my 1st Debit Design card?
Can I retouch my uploaded image?
What if the image I submit is denied?
Where does the digital photo need to be stored in order for it to be uploaded?
What if I do not have a digital photo? Can I send a hard copy?

What is 1st Debit Design?

Your card, your way! You are able to customize your debit card by uploading a personal photo from your digital collection that will appear on the front of your card. Don’t have a photo? We also offer our own image gallery for you to select a photo from.

Who is eligible to receive a customized card?

1st Security Bank customers with active consumer checking accounts are eligible to order a customized debit card.

How much does this service cost?

There is a $10 fee for each custom image debit card. The fee will be charged to the account associated with the card being customized. No fee will be charged until image has been accepted and your new debit card has been created.

Will my customized card have the same card number as my existing debit card?

No, your 1st Debit Design card will have a new number. You will need to provide your NEW debit card number to any merchants you have authorized to charge recurring transactions to your card (such as cable or internet service).

I have a business account; can I customize the image on my business debit card?

No, at this time 1st Debit Design is only available for non-business debit cards.

How do I create my customized card?

Visit the Create My Card page and follow these simple instructions:

  1. Click on ‘Upload Your Image” or select an image from our gallery.
  2. Upload the photo you would like on your debit card from your computer. You can upload multiple photos to experiment and decide which one you like best.
  3. Customize the look of your card by rotating, resizing and moving the photo.
  4. When you are satisfied with the look of your card, select “Next”.
  5. You will be asked to input your information and have a final look at your card.
  6. Select ‘Submit”
  7. You’re done!
  8. Once approved, you will receive your 1st Debit Design card in 7-14 business days.

Can I upload a photo from my mobile device?

1st Debit Design card orders are not supported on mobile devices at this time.

I already have an existing 1st Security Bank Debit Card, what will happen to my old card?

You will receive a new custom debit card in the mail with a new card number. Your existing card will be closed 30 days after your new custom debit card has been ordered.

How do I activate or set a PIN for my custom card?

Just like your old debit card, you can call our toll free Card Self-Service IVR at 800-992-3808 anytime to activate and set a PIN for your new custom debit card.

Can I change the image on my 1st Debit Design card?

Yes, you can change the image on your card as often as you like. A $10 fee will be assessed to the account associated with the card each time it’s customized.

Can I have a different card design than my joint cardholder or authorized user?

Yes, each cardholder can have the image of their choice on their card.

Am I able to change back to a standard issued card if I currently have a custom card?

Yes, you can simply request a standard issued card to replace your custom card by contacting your local branch. There is no charge to change your card back to our standard debit card.

If my 1st Debit Design card was lost or stolen, can I change the image on the card for free?

There is no charge to get a replacement card with the same image as the one being replaced. However, if you are requesting a different image on your replacement card, the cost is $10.00.

When my 1st Debit Design card expires, will my replacement card still have my customized image?

Yes, upon expiration, any reissued cards will have the same image as your most recent card if no image updates have been made within the last two months (60 days) prior to your card’s expiration date.

When will I receive my 1st Debit Design card?

Your image will be approved within 1-2 business days from when the order was placed. You should receive your card in the mail within 7-14 business days. Upon receipt of your new card, please update any merchants you’ve authorized to charge recurring transactions with your new card number and destroy your old card.

Do I have to be enrolled in online banking to place a 1st Debit Design card order?

No, you may order a 1st Debit Design card directly from our website.

My image will not upload, what do I do?

Check the size of your image. The image size must be a minimum of 840 x 840 pixels and no larger than 10 MB (megabytes).

Who do I contact if I still need assistance ordering my 1st Debit Design card?

Contact your local branch during business hours at 1-800-683-0973.

Can I retouch my uploaded image?

All image retouching must be completed prior to uploading the photo. However, you can adjust the scale, rotation, and the position of the image once it has been uploaded.

What if the image I submit is denied?

If your image is rejected, you will receive an email notification from 1st Security Bank within two business days. You are welcome to submit a new image at any time. 1st Security Bank may restrict your access to this service if you continue to submit images that violate the Card Image Guidelines.

Where does the digital photo need to be stored in order for it to be uploaded?

Your photo should be stored somewhere on the hard drive of your computer from where it can be uploaded to the card designer site.

What if I do not have a digital photo? Can I send a hard copy?

No, custom images can only be created through submission online. We have many images in our gallery available for you to choose from.