Debit Card Questions

Debit Card Questions

Are there any monthly or annual maintenance service fees for having a 1st Security Bank debit card?
Can I use my 1st Security Bank debit card for purchases without paying interest charges?
How do I change the password/PIN on my debit or ATM card?

How do I keep track of my purchases?
How is my 1st Security Bank debit card different from a credit card?
What should I do if my 1st Security Bank Visa® debit card becomes lost or stolen?
What do I do if I find an erroneous charge on my account?
What should I do if I plan to travel internationally and want to use my Debit card?

Are there any monthly or annual maintenance service fees for having a 1st Security Bank debit card?

No, there are no monthly or annual enrollment or usage fees for having a 1st Security Bank debit card.

Can I use my 1st Security Bank debit card for purchases without paying interest charges?
Absolutely. Since the money for your purchases comes directly from your checking account, there are no interest charges.

How do I change the password/PIN on my debit or ATM card?

Our customers now have the convenience of selecting/changing their PIN via the Card Self Service IVR. The toll free Card Self Service IVR number, 800-757-9848, is located on the sticker of a new or reissued card. To change the PIN simply select the option for 'Select NEW PIN' and follow the instructions given. Customers can also visit a 1st Security Bank ATM to perform a PIN change.

How do I keep track of my purchases?

All transactions made with your 1st Security Bank debit card are listed on your monthly account statement. The more you use your card for everyday purchases, the easier it can be to track expenses and manage your budget. Each transaction shows the merchant name or location, the date of purchase and the amount spent.

How is my 1st Security Bank debit card different from a credit card?

Your 1st Security Bank debit card is not a credit card, so you’ll never pay finance charges. Each purchase amount is deducted directly from your checking account and the details are on your monthly account statement.

What should I do if my 1st Security Bank Visa® debit card becomes lost or stolen?

Call your local branch during business hours at 1-800-683-0973. After business hours, please call 1-800-472-3272.

What do I do if I find an erroneous charge on my account?

We recommend that you contact the merchant directly to resolve the discrepancy. All participating merchants in the Visa® network are bound by rules and regulations as it applies to consumer inquiries and investigations. If you are unable to resolve the issue directly with the merchant, you can file a dispute by logging into your Online Banking account, calling 1-800-683-0973 during business hours, or by visiting your branch of account. We will need to know the steps you have taken to resolve the issue before we can intercede on your behalf with Visa®.

What should I do if I plan to travel internationally and want to use my Debit card?

To prevent an interruption to your debit card access, please call your local branch office to have the travel dates notated on your account. Please be prepared to provide a list of specific countries that you will be visiting. In order to protect your account from possible fraud, we will open your card for use only in the specific countries you advise for the timeframe you plan to travel.