Text Message Banking Questions

Text Message Banking Questions

How do I set up Text Message Banking?
How secure is Text Message Banking?
Will I be charged for Text Message Banking?

Which carriers do you support?
How do I deactivate the Text Message Banking service?
Why do I need to verify my phone?
What is a primary text banking account?
Can I change the primary account selection later?
What commands or keywords can be used?

Are keywords case sensitive?
What is the number I should use to send the keywords?
I have a new mobile phone number. Can I change or add my number online?

I share a joint account. Can I set up two mobile phones for the same primary account?

How do I set up Text Message Banking?

You can only enroll in Text Message Banking through your online banking profile. Login to Online Banking and navigate to Additional Services, then to Alerts & Notifications and look for Text Message Banking.

How secure is Text Message Banking?

Our Text Message Banking service is secure and enrollment is completed within Internet Banking. Text messages will never contain confidential information about you or your accounts, and will never contain full account numbers.

Will I be charged for Text Message Banking?

We won’t charge you, but standard carrier fees for text messaging may apply. Please check with your mobile phone carrier if you have questions about any text message rates that may apply.

Which carriers do you support?

Our Text Message Banking service works on all major mobile providers in the U.S. The following lists some, but not all, of the carriers that support this service:

How do I deactivate the Text Message Banking service?

You can text STOP to us on your activated cell phone, or you can return to the mobile banking page and click the Deactivate link next to your mobile device number. Your phone will no longer receive any text messages from us via Text Message Banking. You can add a new mobile phone at any time if you change your mind later.

Why do I need to verify my phone?

Verifying your phone is a one-time step and is one way we ensure the security of mobile text messaging. During setup, we will send you a text message with your activation code. Once initiated, you should receive a text message with your activation code within a few minute which you will need to type into the online banking prompt to complete enrollment and to verify your phone

What is a primary text banking account?

Your primary account is the default account that we will use when you text BAL to us with the short code. You should select the one you will likely want to check most often. The primary account is also the account that funds can be transferred into when you use the TRANS (transfer) function.

Can I change the primary account selection later?

Yes, simply return to the Text Message Banking page and select another account from the primary text banking account drop-down list.

What commands or keywords can be used?

Use any of the following commands/keywords:

Are keywords case sensitive?

No, keywords are not case sensitive. For example, you can type “help” or “HELP.”

What is the number I should use to send the keywords?

The short code is 454545. This short code will only work if you have activated the Text Message Banking Service.

Can I change the primary account selection later?

Yes, simply return to the Text Message Banking page and select another account from the primary text banking account drop-down list.

What commands or keywords can be used? Use any of the following commands/keywords:

Are keywords case sensitive?

No, keywords are not case sensitive. For example, you can type “help” or “HELP.”

What is the number I should use to send the keywords?

The short code is 454545. This short code will only work if you have activated the Text Message Banking Service.

I have a new mobile phone number. Can I change or add my number online?

Yes. You first need to deactivate your previous cell phone number within the Text Message Banking page, or text STOP to us. Then click Activate on the Text Message Banking page and set up the new cell phone number.

I share a joint account. Can I set up two mobile phones for the same primary account?

Yes. After you set up the first number, you can select the Activate another phone link on the Text Message Banking page and then complete the simple two-step process. Data plan not required. Standard text messaging charges apply.